Online Patient Services 2017-08-31T14:01:43+00:00

GP online services

People love the convenience of GP online services. They want to interact with their GP practice online at any time, wherever they are. Our responsive websites optimise this experience on smartphones, tablets and computers.

Open 24/7

Extend access to GP services. Patients can interact with their practice at any time, especially popular first thing in the morning, in the evening and at weekends.

Worldwide access

Book appointments, request prescriptions and view medical records online. Always available, whether patients are at home, at work or on holiday abroad.

Faster for GP practices

Save time. Each online request is one less for receptionists to deal with face-to-face or on the phone.

Online prescriptions

Easy for patients

  • choose medication from available and past prescriptions
  • request repeat and acute medication
  • send GPs a message alongside requests
  • track prescription progress

Efficient for practice staff

  • Requests come straight into Vision alongside other incoming mail
  • Fast and simple prescription processing
  • Reject items and offer an explanation, e.g. ordered too early

Book and cancel appointments

Online appointment booking is the most used GP online service. Patients avoid queues at the practice or long waits on the phone. As a result it eases pressure on busy reception desks. It’s especially popular over the weekend so there are fewer calls on Monday mornings.

Empower patients

Help patients book appropriate appointments. They can find appointments for:

  • male or female GPs
  • GPs with special interests
  • Clinicians that speak a particular language

Fewer DNAs

More than ten million GP appointments are lost to DNAs each year. Allowing patients to cancel their appointments online at any time leads to fewer DNAs.

Sometimes even the most reliable people overlook their GP appointments. Vision’s online patient services will confirm appointment bookings by email.

Medical summaries

Online access to medical records

There are times when patients need to view their medical record online. This is especially useful if they are ill or have an accident away from home and need to share their medical details with other healthcare teams.

Vision allows patients to view summary information from their medical records including:

  • Diagnoses
  • Event histories
  • Allergies
  • Problems
  • Risks and warnings
  • Medication
  • Procedures
  • Investigations

GP online services from Vision


GP Online Services iPhone iPad

Any time, anywhere, any device.

Responsive website design adapts to the size and shape of the device in use. One website for all smartphones, tablets and computers.

Encourage your patients to use GP online services

Tell your patients how to access services online. Download a range of promotional materials for your waiting room.


  • Print out A3 and A4 posters, available in PDF format

For your patient call screens

  • PDF display graphic
  • PowerPoint display visual


  • Patient Services logo toolkit
  • Patient Services branding guidelines
Download promotional material

The NHS is changing. Be ready.

Our innovative solutions encourage collaborative working and shared care. Designed with the new models of care in mind, they meet the demands of a modern NHS.

Mobile working

Mobile working

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Interoperable shared patient records

Shared care

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Healthcare management

Healthcare management

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Introduction to Population Level Healthcare Management

The emphasis on QOF continues to decline. Healthcare service providers must analyse data across their population to address local challenges. This is possible without asking busy GP practices to extract data themselves.

Our guide describes everything you need to know to get started with population-level healthcare management.

Click to download
Population level healthcare management

Latest Resource

Introduction to Population Level Healthcare Management

RSS Recent Blogs

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    More than 3 million people live in Wales. They entrust their health to sophisticated computer software at their GP practice. These systems hold detailed information about each person's medical history. Doctors use them to: make appropriate decisions about diagnosis and treatment manage long-term conditions prevent avoidable diseases offer patients online services ensure continuity of care
  • Discover the 10 reasons why Vision remains first choice for Wales
    Vision is one of two suppliers to be awarded a new contract to supply GP IT systems and services in Wales. The third tender from EMIS was unsuccessful. 195 practices currently using the incumbent EMIS Web must choose a new system.
  • 3 ways IT can help you embrace the new models of care
    The NHS is changing. It has to if it is to offer sustainable care in the future. New models of care are emerging to meet our evolving healthcare needs:

Book a Test Drive

Vision is set to revolutionise the digital healthcare experience. With simple screens and rapid response times, the next generation of Vision offers an amazing user experience that leapfrogs other systems. Complete the form below to organise a test drive